FLSmidth, a titan in the mining technology and service sector, has unveiled ambitious plans to bolster its global service network. By 2025, the company will open or expand seven service centres in strategic locations worldwide. This move is a direct response to FLSmidth’s CORE’26 mining strategy, which prioritises service growth and aims to enhance mining customers’ productivity. The new facilities will be located in Accra, Ghana; Surabaja, Indonesia; and Dammam, Saudi Arabia. Additionally, FLSmidth’s operations in Mackay, Australia, will relocate to a larger facility. Expansions are also planned for Parauapebas, Brazil; Karaganda, Kazakhstan; and Ulaanbaatar, Mongolia. These new locations will begin operations within the coming months, with official opening details to be announced later. Furthermore, an expansion of the service centre in Chloorkop, South Africa, is underway and will be completed in 2026.
Christian Fabry, FLSmidth’s head of professional services, emphasised the strategic importance of these service centres. “Our service centres serve primarily as workshops for improving or repairing customer equipment and can also have warehousing capabilities for distribution,” Fabry stated. “With these new openings and expansions, we further strengthen our service capabilities and best-in-class service offerings to customers.” The strategic proximity of these centres to mine sites will significantly reduce operational downtime for customers, thanks to the greater availability of spare and wear parts.
FLSmidth’s comprehensive range of service offerings is designed to maximise mining productivity. The company’s global presence and advanced service-based solutions ensure responsive support for customers worldwide. This includes a strong inventory of OEM spare parts and consumables, regional and global field engineers, remote asset health and performance optimisation services, mineral laboratory services for fast, accurate testing, and upgrades, rebuilds, and exchange services to extend the life of mining equipment.
The strategic placement of these service centres underscores FLSmidth’s commitment to minimising downtime, a critical factor in the mining industry where every hour of inactivity translates to substantial financial losses. By positioning service centres closer to operational sites, FLSmidth aims to provide immediate support, ensuring that mining operations run smoothly and efficiently.
This expansion is poised to reshape the mining sector by setting new standards for service and support. The increased availability of spare parts and the strategic location of service centres will likely drive a shift towards more proactive maintenance strategies, reducing unplanned downtime and enhancing overall operational efficiency. This move could also spur competition among service providers, encouraging innovation and improved service offerings across the industry.
Moreover, the expansion into new regions signals FLSmidth’s confidence in the growth potential of these markets. The strategic locations in Africa, Asia, and the Middle East highlight the company’s commitment to supporting the mining industry’s global expansion. This move could catalyse further investment in these regions, fostering economic growth and development.
The mining industry is on the cusp of a significant transformation, driven by technological advancements and a growing emphasis on operational efficiency. FLSmidth’s strategic expansion is a bold step towards this future, challenging traditional norms and setting a new benchmark for service excellence. As the industry evolves, companies that prioritise proactive maintenance and strategic support will likely emerge as leaders, driving innovation and setting new standards for operational efficiency.
